TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of off-gridsupply.com (the
"Site"). This Site is owned and operated by Mennear Holdings Ltd. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Mennear Holdings Ltd and the
Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files
and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account,
including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and
truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you
violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
- Plumbing & Heating equipment and components; and
- Electrical equipment and components.
The following services are available on our Site:
- Product technical support.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the
time you access it. This includes all products listed as being out of stock. All information, descriptions,
or images that we provide about our goods and services are as accurate as possible. However, we are
not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of
all goods and services we provide. You agree to purchase goods and services from our Site at your own
risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel
your order and have already processed your payment, we will give you a refund equal to the amount
you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt
of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy
of goods and services made available by third parties on our Site.
Payments
We accept the following payment methods on our Site:
- Credit Card;
- PayPal;
- Debit;
- Direct Debit;
- E-Transfers; and
- Direct Deposit.
When you provide us with your payment information, you authorize our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to
cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following
methods:
- Canada post and courier.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include
weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Canada your purchase may be
subject to import duties and taxes applied by the destination country. You are responsible for paying
any such duties or taxes. Please contact your local customs office for more information before making a
purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any
failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the
recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a
result of you providing us with inaccurate or incomplete information.
Refunds
Refunds for Goods
Refund requests must be made within 30 days after receipt of your goods.
Refunds do not apply to the following goods:
- Special Order Items.
Refunds for Services
All services sold on our Site are non-refundable.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
A return authorization number must be issued by Off-gridsupply.com.
Guarantees
The following guarantees apply to our Site:
- Manufacturers Product Guarantee.
Consumer Protection Law
Where the Business Practice and Consumer Protection Act, or any other consumer protection
legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not
limit your legal rights and remedies under that legislation. These Terms and Conditions will be read
subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and
Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not
responsible for the content, policies, or practices of any third party website or service linked to on our
Site. It is your responsibility to read the terms and conditions and privacy policies of these third party
websites before using these sites.
Limitation of Liability
Mennear Holdings Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will
not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from
your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Mennear Holdings
Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims,
losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your
violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent
or invalid under applicable laws, those provisions will be deemed void and will be removed from these
Terms and Conditions. All other provisions will not be affected by the removal and the rest of these
Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with
the law and to reflect any changes to the way we operate our Site and the way we expect users to
behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a
notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(866) 837-0401
service@off-gridsupply.com
Sugar Lake Rd Cherryville BC V0E 2G2
You can also contact us through the feedback form available on our Site.
Effective Date: 1 day of January , 2024