Return Policy
All returns must be accompanied by a return authorization, please Contact Us
Special order items are nonreturnable.
New, unopened stocking items can be returned within 30 days of delivery for a full refund.
Refunds are issued within 48 hours of receiving your returned components.
Shipping
Some products are shipped directly from our suppliers.
Most items ship within 24 hours of the time of order.
Some items require special shipping and therefor we need to manually quote a cost for shipping.
If you are located in the USA or another country and cannot obtain an automatic shipping quotation at checkout, please Contact Us with the parts you need, your shipping address, and any other details, and we will provide you with a shipping cost.
Warranty
OffGridSuypply.ca is a division of Mennear Holdings Limited.
Warranty on all products sold by OffGridSupply.ca are subject to the manufacturer’s warranty terms and conditions.
We accept no responsibility for any product failures or defects.
No warranties are included or expressed by OffGridSupply.ca or its parent company.
INSTALLATION:
Some products and components sold by OffGridSupply.ca should only be installed by a certified or qualified technician.
You should check with your local building inspector/authority in respect of any required installation or service permits prior to purchasing or installing any products.
It is imperative that you know your ability and do not attempt to install any appliance or components that you are uncertain of.
OffGridSupply.ca does not accept any responsibility whatsoever for any damages, claims or injuries that are direct or indirect result of the any products we sell.
No warranties or guarantees are included or expressed by OffGridSupply.ca or its parent company.